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RSU International Research Conference 2026 on Science and Technology

Year: 2026

Evaluating LLM Dialogue Quality: A Multi-Dimensional Assessment of AI-Generated Insurance Customer Service Responses

Kittisak Jaima and Karn Yongsiriwit

Pages: 343 - 353

Keywords: Large Language Model (LLM), dialogue quality evaluation, Named Entity Recognition (NER), cosine similarity, ToxicBERT, insurance customer service

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