Cross-border reproductive care (CBRC) is a growing international phenomenon. Since the Chinese government introduced a universal two-child policy in 2016 to encourage fertility, the number of patients who looking for  assisted reproductive treatment abroad, especially to Thailand, is growing rapidly. The purpose of this research is to explore the supply chain management for CBRC in Thailand by using case study Chinese patients, identify problems in management, and design an efficient supply chain by restructuring the supply chain. In order to examine the patients’ experience that can be better understood the diverse processes involved in reproductive travel. Consequently, the treatment-experienced, motivation and satisfaction of Chinese patients have been explored by using an online questionnaire. In this research, the Chinese patients who used to treat in Thailand have been selected. The results show that participants are more inclined to seek non-medical services provided by professional agency, and higher success rate in Thailand, good medical technology and services in Thailand, sex or trait selection, the long treatment waiting list in own country, and privacy—not wanting others to know about treatment are the primary motivation for Chinese patient to look for reproductive treatment in Thailand. Moreover, Thailand's treatment experience meets patients' treatment needs and overall expectations.